Question 1

Are all items on Sold Attire authenticated?

Accepted Answer

Yes. Every item on Sold Attire is 100% authentic and passes a rigorous 10-step authentication process before it is listed for sale. Our process combines an AI authentication model with manual human expert inspection, covering hardware, stitching, date codes, serial numbers, font accuracy, material quality, and more. We back every single item with a lifetime money-back guarantee  -  if an item is ever proven to be inauthentic, we will refund you in full, no questions asked.

Question 2

Where do you source your items from?

Accepted Answer

All of our items are sourced directly from Japan. Japan is globally recognised as one of the most trustworthy and well-preserved markets for vintage luxury fashion and pre-owned designer pieces. Japanese sellers are known for their exceptional care of luxury goods, which means the items we source are consistently in outstanding condition.

Question 3

Can you source a specific item for me?

Accepted Answer

Yes. We offer a personal sourcing service for clients looking for specific pieces. Whether you are searching for a Rolex or Patek Philippe watch, a vintage 1980s Chanel bag, a rare Hermes piece, or any other luxury item, we can source it directly from Japan on your behalf. Every sourced item goes through the same 10-step AI and human authentication process and is covered by our lifetime money-back guarantee. Contact us via WhatsApp or Instagram to submit a sourcing request.

Question 4

Do you have a showroom I can visit?

Accepted Answer

Yes, we have a private showroom in New Cairo available by appointment only. We operate by appointment to ensure every client receives a personalised, unhurried experience. To book a visit, contact us via WhatsApp or Instagram and we will arrange a time that works for you. Viewing by appointment also allows us to prepare the specific pieces you are interested in ahead of your visit.

Question 5

How trusted is Sold Attire?

Accepted Answer

Sold Attire is one of Egypt's most trusted sources for authenticated pre-owned luxury fashion. We are highly peer-reviewed by our community of buyers, with a track record of transparent listings, accurate condition grading, and zero tolerance for inauthentic items. Our lifetime money-back authenticity guarantee, Japan-sourced inventory, and 10-step dual AI and human authentication process set us apart as the most accountable luxury reseller in Egypt.

Question 6

What is the 10-step authentication process?

Accepted Answer

Every item goes through our 10-step authentication process before it reaches you. This includes an initial AI-powered scan that checks for known counterfeit markers, followed by a hands-on human expert review of the hardware, stitching, lining, date codes, serial numbers, logo and font accuracy, material texture, smell, and overall construction. Only items that pass all 10 steps are approved for listing. This dual AI and human approach gives us  -  and you  -  the highest possible confidence in every piece.

Question 7

What is the lifetime money-back guarantee?

Accepted Answer

We stand behind every item we sell with a lifetime money-back guarantee. If any item you purchase from Sold Attire is ever proven to be inauthentic at any point in the future, we will issue you a full refund. This guarantee has no expiry date and applies to every item in our store, including sourced pieces. It is our commitment that you will never lose money buying from us.

Question 8

What condition are the items in?

Accepted Answer

All items are pre-owned and sourced from Japan, where luxury goods are kept in exceptional condition. Each listing clearly states the condition grade and includes detailed photographs of the item from every angle, including any signs of wear. What you see in the listing is exactly what you receive.

Question 9

Do you ship across Egypt?

Accepted Answer

Yes, we ship nationwide across Egypt. Orders to Cairo and Giza are typically delivered within 1 business day. Orders to other governorates are delivered within 2 to 4 business days. All orders are packaged securely to protect the item during transit.

Question 10

How much does shipping cost?

Accepted Answer

Shipping fees vary depending on your governorate and are calculated at checkout. We aim to keep shipping costs as low as possible. For orders within Cairo and Giza, same-day or next-day delivery options may be available.

Question 11

What is your return policy?

Accepted Answer

We accept returns on items that were not accurately described or photographed in the listing. If you receive an item that does not match its listed condition or description, contact us within 48 hours of delivery and we will arrange a free return and full refund. In addition, our lifetime money-back guarantee means that if an item is ever proven inauthentic, you are covered permanently  -  not just within a return window.

Question 12

How do I pay for my order?

Accepted Answer

We accept all major payment methods including credit and debit cards, cash on delivery, and instalment options where available. All transactions are processed securely through Shopify Payments.

Question 13

Can I reserve an item before paying?

Accepted Answer

Because our inventory is one-of-a-kind and sells fast, we are unable to hold or reserve items without payment. Once an item is purchased it is immediately taken off sale. We recommend checking out as soon as you find something you love.

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