Question 1

Is this item authentic?

Accepted Answer

Yes, this item is 100% authentic. It has been sourced directly from Japan and passed our full 10-step authentication process, which combines hands-on human expert verification, supporting third-party tools such as LegitApp and Authentic Detective where appropriate, and AI/archive comparison. Every item we sell is backed by our lifetime money-back guarantee  -  if this item is ever proven inauthentic, we will refund you in full with no time limit.

Question 2

Where was this item sourced from?

Accepted Answer

This item was sourced directly from Japan. Japan is one of the most reputable sources for pre-owned luxury goods worldwide, known for meticulous care and storage of designer pieces. Sourcing from Japan allows us to consistently offer items in exceptional condition.

Question 3

Can you source a specific piece for me?

Accepted Answer

Yes. We offer a personal sourcing service for any luxury item  -  from Rolex and Patek Philippe watches to vintage 1980s Chanel bags and rare Hermes pieces. We source directly from Japan and every item goes through our full 10-step layered authentication process. Contact us via WhatsApp or Instagram to submit your sourcing request.

Question 4

Can I view items in person before buying?

Accepted Answer

Yes. We have a private showroom in New Cairo available by appointment only. Contact us via WhatsApp or Instagram to book a visit. We will prepare the specific pieces you want to view ahead of your appointment so your time with us is focused and personalised.

Question 5

What does the 10-step authentication process involve?

Accepted Answer

Our 10-step process combines human expert review, supporting third-party authentication tools such as LegitApp and Authentic Detective where appropriate, and AI/archive comparison. It covers hardware quality, stitching consistency, lining and interior details, date codes, serial numbers, logo and font accuracy, material texture and smell, overall construction, and cross-referencing against known authentic pieces. All checks must pass before an item is approved for listing.

Question 6

What condition is this item in?

Accepted Answer

The condition of this item is clearly described and photographed in the listing above. Because our items are sourced from Japan, they are typically in outstanding condition relative to their age. All signs of wear are documented transparently so you have a complete picture before purchasing.

Question 7

How fast will this item be delivered?

Accepted Answer

Orders to Cairo and Giza are typically delivered within 1 business day. Orders to other areas across Egypt are delivered within 2 to 4 business days.

Question 8

What if I am not satisfied with my purchase?

Accepted Answer

You can request a return within 14 days of delivery when the Sold Attire security tag remains attached and the item is in its original as-sold condition. Beyond that, our lifetime authenticity guarantee means if this item is ever proven inauthentic by LegitApp, Authentic Detective, or another recognized authentication service, you will receive a full refund  -  no expiry.

Acne Studios Black Crewneck

Preserved in the Sold Attire Vault

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